The play sand comes in heavy bags- how are they shipped? We ship the bags in heavy cardboard boxes via UPS, FedEx or other carrier. Orders for multiple bags may be shipped separately and we may at our option choose to use another shipper for orders exceeding fifty pounds.
What is your cancellation policy? An order may be cancelled up until the time it is shipped. If you find you need to cancel an order you've placed, you'll need to call us to find out if it has been shipped. Play sand is shipped once weekly, art sand is shipped more often. Call us at 1-828-884-9100 if you need to cancel. It may take up to a week for us to process a refund to your credit card.
What is your returns policy? We're confident you'll be delighted with your purchase! However if you feel you must return an item, the following applies: We will accept packages for refunds which are repackaged so they can be resold. Example: if you bought forty pounds of play sand and wish to return it, we must receive forty pounds of sand back in the original container, with no foreign material such as dirt or leaves. However, we do NOT refund shipping charges, nor do we pay shipping for your returns. Returns for refunds must reach us no later than 25 days from the original date of order. A written request for refund must accompany the return. It may take up to a week to refund your card after receipt of your return.
How often do you ship orders? Our warehouse ships twice weekly ONLY!! If you have special needs regarding shipping options, you must call our office (828-884-9100 9-5 EST) to make sure we can meet your goals. We make every effort to accomodate our customers, however, certain aspects of the shipping process are out of our control. Special request shipping will cost extra.
Is colored play sand safe? ABSOLUTELY! You can rub a handful of bright blue sand all over a new white tee shirt and it will brush right off! This sand is NOT suitable for industrial use, such as sand blasting, without the use of respirators, but it is PERFECTLY SAFE for playing! Happy Hues™ and Sandtastik playsands and art sands comply with EN71 part 3:1994, the European Standard for purity of materials used in toys. All of our sand, both art and play sand, conforms to ASTMD-4236-94.
Is it safe to use my credit card to order from you? Absolutely- state of the art encryption technology is used to protect you!
Do you have a print catalog? Not at this time, and we don't have plans to create one unless there seems to be a huge demand- we've just found selling online to be very effective and convenient- both for us and our customers. We welcome your comments and suggestions- please click on our contact us page and send your comment or suggestion to the e-mail links there.
